1. Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior?
Select correct option:
Power distance
Uncertainty avoidance
Short- versus long-term orientation
Individualism versus collectivism
2. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed.
Select correct option:
Decreased initially, but increased steadily
Increased
Decreased
Nither increased nor decreased
3. The behaviorist Mary Parker Follett referred to integration as a process in which:
Select correct option:
Managers use their directive might to solve conflicts
Employees use their own intuition to solve conflicts
Managers and employees work together to solve conflicts
Conflicts are ignored
4. Which ethical approach is guided by what will result in the greatest good for the greatest number of people?
Select correct option:
Moral-Rights approach
Individual approach
Utilitarian approach
Justice approach
5. In order to communicate, motivate and delegate a manager must have:
Select correct option:
Political skills
Conceptual skills
Technical skills
Interpersonal skills
6. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation?
Select correct option:
Analytical
Behavioral
Directive
Conceptual
7. Which of the following is called an input to a system?
Select correct option:
Materials
Products
Services
Employee behavior
8. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies?
Select correct option:
Frederick Taylor
Henri Fayol
Henry Gnatt
Frank and Lillian Gilbreth
9. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture?
Select correct option:
Individualism versus collectivism
Power distance
Uncertainty avoidance
Short- versus long-term orientation
10. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong?
Select correct option:
Theory of justice of ethics
Integrative social contracts
Right view of ethics
Utilitarian view of ethics
11. Grouping activities and resources in a logical fashion is called:
Select correct option:
Planning
Organizing
Leading
Controlling
12. Which of the following is NOT an example of a constituency that makes up the specific environment?
Select correct option:
Customers
Socio-cultural
Suppliers
Competitors
13. Groups that are affected by organizational decisions and policies are known as:
Select correct option:
Management constituencies
Stockholders
Stakeholders
Business owners
14. The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is:
Select correct option:
Leading
Controlling
Organizing
Planning
15. Which viewpoint emphasizes finding ways to manage work more efficiently?
Select correct option:
Behavioral
Quantitative
Classical
Qualitative
16. Which of the following is an explicit statement that tells a manager what he or she can or cannot do?
Select correct option:
Procedure
Policy
Rule
Solution
17. Which of the following is one of Fayol's principles of management?
Select correct option:
Authority
Discipline
Unity of command
All of the given options
18. Which of the following is NOT an example of an organization’s general environment?
Select correct option:
Economic conditions
Political conditions
Social conditions
Industry conditions
19. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?
Select correct option:
Technical
Conceptual
Situational
Ethical
20. A manager transmits the information outside the organization. He is performing which of the following role?
Select correct option:
Spokesperson
Representative
Disseminator
Agent
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