1. In management, the development of mathematical models is called:
Management science
Scientific management
Administrative management
Behavioral management
2. Which one of the following is an example of organization?
Hospitals
Colleges
Factories
All of the given options
3. Interpersonal and communication skills are often referred to as:
Technical skills
Conceptual skills
People skills
Planning skills
4. Organizational culture is similar to an individual’s:
Skills
Personality
Motivation
Ability
5. Which of the following is one of Fayol's principles of management?
Authority
Discipline
Unity of command
All of the given options
6. When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?
Planning
Organizing
Leading
Controlling
7. Environmental scanning establishes the basis for _____, which are predictions of outcomes.
Scenarios
Projects
Budgets
Forecasts
8. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command?
The Liaison Role
The Leader Role
The Figurehead Role
The Spokesman Role
9. Which of the following is part of the 14 principles of management identified by Henri Fayol?
Scalar chain
Innovation
Efficiency
Motivation
10. The people who work directly on a job or task and have no responsibility for overseeing the work of others are called:
First-line managers
Middle managers
Non managerial staff
Supervisors
11. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role?
Negotiation
Monitor
Figurehead
Liaison
12. Hawthorne studies were a series of early experiments that focused on:
Behavior in the workplace
Ethics in the workplace
Group norms
Interpersonal dynamics
13. Power and authority that are concentrated at the upper levels of the organization as much as possible, is called:
Authority
Unity of command
Unity of direction
Centralization
14. Which of the following is a highly structured technique, designed to keep personal interactions at a minimum?
Clustering
Brainstorming
Nominal group technique
Group interview
15. Low level management has a complete authority to make decisions in case of:
Centralization
Decentralization
Scalar Chain
Order
16. If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:
Social obligation
Social responsibility
Social responsiveness
Social expectation
17. The quantitative approach has contributed directly in the areas of:
Planning and control
Control and leading
Organizing and control
Planning and leading
18. For a company such as Walt Disney world in florida, a bank would be an example of what kind of factor in their specific environment?
Competitor
Supplier
Special-interest group
Government agency
19. Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions. The study of the management function that defines goals and establishes strategies to achieve them is called:
Select correct option:
Planning
Organizing
Leading
Controlling
20. The idea that employees should also share the profit of organization was given by:
Select correct option:
Frederick Taylor
Robert Owen
Charles Babbage
W. Edwards Deming
21. Which of the following is an explicit statement that tells a manager what he or she can or cannot do?
Select correct option:
Procedure
Policy
Rule
Solution
22. Which of the following approaches to ethical decision-making focuses on the consequences of an action?
Select correct option:
Utilitarian approach
Universalism approach
Moral rights approach
Justice approach
23. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor.
Select correct option:
Theory Y
Bureaucratic
Theory X
Administrative
24. All of the following are characteristics of total quality management EXCEPT:
Select correct option:
Intense focus on the competition
Concern for continual improvement
Improvement in quality of everything the organization does
Accurate measurement
25. Tax revenues and government grants for a city are called its:
Select correct option:
Human resources
Financial resources
Physical resources
Informational resources
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