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1. Primarily managers perform which of the following tasks?

Select correct option:

Selling

Stocking merchandise

Directing the activities of other people

Ordering merchandise

2. The following four different approaches to management thinking were developed in the first half of the 20th century:

Scientific management, general administrative, quantitative, and contingency

approach.

· Scientific management, general administrative, quantitative, and

organizational behavior.

· General administrative, globalization, organizational behavior, and quantitative.

· Systems approach, scientific management, general administrative, and

organizational behaviour.

· Scientific management, Hawthorne Studies, quantitative, and organizational

behavior.

3. When we classify managers according to their level in the organization they are

described as _______.

Functional, staff and line managers

Top managers, middle managers and supervisors

High level and lower level managers

General managers and administrative managers

4. Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as:

The quantitative approach.

Management science.

Scientific management.

The contingency approach.

5. Authority, discipline, unity of command, and unity of direction are:

Taylor's four principles of management.

Principles of the human relations movement.

Elements of Weber's ideal bureaucratic structure.

Four of Fayol's fourteen principles of management.

6. Some of the other fields of study that affect management theory or practice include:

Political science, philosophy, anthropology and sociology

Zoology, psychology, sociology and philosophy.

Anthropology, astrology, political science and psychology.

Political science, sociology, typography and economics.

7. The philosophy of management known as total quality management developed primarily out of the work of:

Henri Fayol

Frederick Taylor

Robert McNamara

W. Edwards Deming

8. Possibly the most important pre-20th century influence on management was:

Therbligs

The industrial revolution.

Scientific management.

The division of labor.

9. ________________ need involves the desire to affiliate with and be accepted by others.

Esteem

Belongingness

Safety

Self Actualization

10. Needs that impel creativity and innovation, along with the desire to have a productive impact on our surroundings are ___________ needs.

Existence

Relatedness

Growth

None of the Above

11. Division of labor, authority hierarchy, formal selection, formal rules and regulations, impersonality, and career orientation are all features of:

Weber's ideal type bureaucracy.

General administrative theory.

Fayol's principles of management.

Taylor's principles of management.

12. The decision-making model consists of four styles: directive, analytic, behavioral and _______________.

Conceptual

Intuitive

Group interaction

Laggard

13. _________ is characteristic of liquidity ratios.

Organization’s ability to meet its current debt obligations

Organization’s use of debt to finance its assets and whether it’s able to meet the

interest payments on the debt

How efficiently the firm is using its assets

None of given options

14. __________ is a communication that flows from a higher level to one or more lower levels in the organization.{Vertical Communication}

Horizontal communication

Upward communication

Downward communication

None of given options

15. 1st stage of group development is ____________.

Storming

Norming

Forming

Performing

16. _____ is an individual's capacity to influence decisions.

Span of control

Line authority

Staff authority

Power

17. An organizational design with low departmentalization, wide spans of control, authority centralized in a single person and little formalization are characteristics of________.

Simple structure

Functional structure

Divisional structure

None of given option

18. __________ is the form of departmentalization that groups similar jobs and activities into departments.

A product structure

A divisional structure

A matrix structure

A functional structure

19. The main influence on the behavioral science theories were:

Psychology and sociology.

Sociology and bureaucracy.

Sociology and science.

Bureaucracy and psychology.

20. ERG theory was introduced by _____________.

Clayton Alderfer

McClelland

Douglas McGregor

J. Stacey Adams

21. __________ is counter to goal-setting theory.

Expectancy Theory

Reinforcement Theory

ERG Theory

None of given option

22. Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by_________.

University of Iowa researcher

Michigan Studies

Ohio State Studies

None of given option

23. The difference between an e-business enhanced organization and an e-business enabled organization is:

Only an e-business enhanced organization uses the Internet.

Only an e-business enhanced organization relies on an intranet.

Only e-business enhanced organizations use e-business tools and applications.

Only e-business enhanced organizations have e-business units within their

organization.

24. __________ is not one of the eight steps in the decision making process.

Identifying the problem

Analyzing alternative solutions

Implementing the decision

Delegating the decision making

25. __________ is the capacity to affect the behaviors of others.

Leadership

Power

Trait

Aggression

26. Which of the following is NOT associated with learning organizations or knowledge management?

COIN

A recommended response to a rapidly changing world.

Systematic gathering and sharing of useful information.

PSTN

27. Surroundings are ___________ needs.

Existence

Relatedness

Growth

None of the Above

28. The vertical flow of communication from lower level to one or more higher levels is _____________.

Upward communication

Downward communication

Formal Communication

Horizontal communication

29. Inputs necessary for the group to operate are ____________ inputs.

Group Size

Work Group

Group Task

None of the Above

30. A__________ is the combining of two or more companies into one organization.

Merger

Acquisition

Diversification

None of the given options