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1. The General Manager’s meeting was most likely a result of the following management function:

Organizing

Planning

Decision-Making

Controlling

2. Managers today realize that long-term success can be achieved primarily by satisfying the customer. Customers are demanding quicker service, higher quality, and more _____.

Value for their money

Personal attention

Variety in services

Online choices

3. The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as:

Social responsiveness

Ethical responsibility

Social responsibility

Social obligation

4. Challenging goals usually lead to __________ performance from individuals and groups.

Higher

Lower

Excellent

None of the Above

5. Which of the following is not a basic function of the management process?

Controlling

Organizing

Working

Leading

6. One of the greatest effects of e-commerce is that:

Costs will be reduced

Customers will be empowered

Employees become more powerful

Computers will be less important

7. Conceptual skills relate to a manager’s ability to

Take a strategic view of how parts of the organization function

Solve detailed problems in groups

Correctly evaluate organizational problems

Understand and interact effectively with others in the organization

8. Which of the following functions or activities requires recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?

Planning

Staffing

Organizing

Controlling

9. A variation of the electronic meeting that links together media from different locations is ___________

E-commerce

The Delphi technique

Video conference

E-conference

10. ____ plans have clearly defined objectives.

Directional

Flexible

Specific

Standing

11. Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job?

Douglas M. McGregor

Frederick W. Taylor

Henry L. Gantt

Henry L. Gantt

12. The recently emerged type of managerial job is ______________

Top Manager

Middle Manager

First Line Manager

Team Leader

13. The Hawthorne studies:

Found that to increase worker efficiency, management must analyze and minimize the motions required to complete a task.

Found that when workers know they are being watched, their productivity increases.

Found that a worker is inherently lazy and will use any excuse not to perform their duties.

Found that workers accept a managerial directive only if it is acceptable in terms of their personal interests.

14. The Behavioral approach to management focused on:

The worker

The manager

The owner

None of the above.

15. The external environment factor that states: The values and culture that affect the way people feel about the organization they are in and about work itself is:

Sociological factors

Political factors

Economic factors

Psychological factors

16. The external environment factor that includes: Factors that have a less

immediate effect on a business such as the nation's rate of inflation or

recession, unemployment rate, or standard of living, is

Political factors

Sociological factors

Indirect economic factors

Direct economic factors

17. The resources within an organization, used to achieve its goal, make up the_________ of a business.

External environnent

Internal environment

Social responsibility

Workers motivation

18. Strategic planning:

Addresses the organization's basic mission or business, issuing broad

statements of purpose or direction that have a long lead time.

Involves managers in each unit of an organization who are responsible for

achieving the unit's objectives within a specified period of time.

Looks specifically at resources, finances, and market conditions to determine

ways to accomplish the overall plans of the organization.

Determines the day-to-day operations within an organization.

19. GAP analysis:

Is a planning approach for determining where an organization as today.

Is a planning approach for determining how an organization will reach its goals.

Provides a diagram showing a company's present momentum and its potential.

All of the above.

20. The SWOT approach assesses an organization's

Speed, Wants, Order, Timing

Structure, Workforce, Organization, Types

Strengths, Weaknesses, Opportunities, Threats.

Signs, Worries, Objectives, Techniques