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1. __________ is the process of using the resources and personnel of an

organization in an orderly way to achieve the objectives and long-term

goals of the organization.

Planning

Organizing

Leading

Controlling

2. Which of the following is the most common type of departmentalization?

Customer/Market Departmentalization

Function Departmentalization

Geography Departmentalization

Process Departmentalization

3. A manufacturing company has divided its departments into pattern making, fabric cutting, and fabric coloring. What type of departmentalization is this?

Geography Departmentalization

Process Departmentalization

Matrix/Project Departmentalization

Function Departmentalization

4. A ______ organizational structure is the simplest form and has clear lines of authority and ease of decision making.

Horizontal

Line

Vertical

Staff

5. The management of people/labor should be handled by what department in an organization?

Administration

Human Resources

Information Systems

Accounting

6. When a candidate for a position is asked general, open-ended job related questions, they are experiencing what type of interview?

Unstructured Interview

Structured Interview

Relaxed Interview

Unorganized Interview

7. Which of the following is NOT a major influence on the rate of compensation?

Competition

Voluntary retirement

Laws

Unions

8. Which type of separation is most unpleasant for an employee?

Termination

Mandatory retirement

Voluntary retirement

Resignation

9. Leadership can _______ subordinates to help the organization achieve its goals.

Motivate

Communicate

Direct

All of the above

10. Which source of power is based on an individual's knowledge, special skills, abilities, or previous experience?

Referent power

Expert power

Referent power

Legitimate power

11. Which source of power is based on a manager's ability to punish a subordinate?

Coercive power

Referent power

Rewarded power

Legitimate power

12. A budget is what type of control?

Standard

Process

Division

Financial

13. The theory that an individual tends to act in a certain way, with the

expectation that the act will be followed by a given outcome and according

to the attractiveness of the outcome is _____.

Equity theory

Three-needs theory

Motivation-hygiene theory

Expectancy theory

14. Leaders who inspire followers to transcend their own self-interests for the good of the organization, and are capable of having a profound and extraordinary effect on followers are _____ leaders.

Transactional

Transformational

Democratic

Autocratic

15. A group of employees with expertise in a variety of specialty areas who are brought together to work on a project or specific activity is a:

Cross functional team

Self-managed team

Virtual team

Problem-solving team

16. ____________ is the power to give positive benefits or rewards.

Expert power

Reward power

Legitimate power

Coercive power

17. The final step of the strategic management process is ___________.

Doing an internal analysis

Formulating strategies

Implementing strategies

Evaluating results

18. A/An ________ is a formal evaluation of an organization's financial

statements, performed either by an outside accounting firm or by an

internal department.

Revenue operating budget

Incident log

Financial audit

Balance sheet budget

19. In a PERT network, slack time is _____.

The end point that represents the completion of a major activity

The time or resources required to progress from one event to another

The amount of time an individual activity can be delayed without delaying

the whole Project

The longest or most time-consuming sequence of events and activities

20. Which type of decision making is carried out by lower level management and deals with specific day-to-day processes?

Programmed decision making

Operational decision making

Administrative decision making

Mid-level decision making